At Juwelena, we want you to feel confident in your purchase! If your new sneakers aren’t quite right, we’ve made returns and refunds simple and hassle-free.
1. Easy Returns
We hope you love your order, but if you need to return an item, you have 14 days from the date of receipt. To qualify for a return, please ensure the item is:
✔ Unworn and in its original condition
✔ In the original packaging with tags still attached
Non-Returnable Items
Certain items are not eligible for return, including:
🚫 Customized or personalized products
🚫 Gift cards
🚫 Final sale items marked as such
2. How to Return Your Item
Returning your item is straightforward. Just follow these steps:
📩 Contact Us: Email us at info@juwelena.com with your order number and reason for the return.
📦 Receive Return Instructions: We will provide you with return authorization and instructions.
📬 Package Carefully: Securely package the item to avoid damage in transit.
3. Refund Details
💨 Quick Processing: Once we receive and inspect your returned item, we’ll process your refund within 14 days. You’ll receive an email notification when your refund is underway.
💳 Refund Method: Refunds are issued to your original payment method. Depending on your bank, it may take a few days for the funds to appear in your account.
4. Exchanges
If you need a different size or color, simply return the original item as described above and place a new order for the desired style. This helps ensure you get exactly what you want!
5. Return Costs
✔ Our Responsibility: If your return is due to a mistake on our part, such as a defective or incorrect item, we will cover the return shipping costs.
❌ Your Responsibility: If you are returning the item for other reasons, the return shipping costs are your responsibility.
🚚 Original Shipping Fees: Please note that initial shipping fees are non-refundable unless we made an error with your order.
6. Your Rights
Our return policy aligns with consumer protection laws in the U.S., including your right to cancel your order within 14 days of receipt without needing to provide a reason.